You can reach our customer support team via email at help@seattleultrasonics.com We aim to respond to support inquiries within 1-2 business days at most, but please note that we are a small team and aim to answer every reply personally.

How do I contact customer support or get help with my product?

For media inquiries, please contact us at our dedicated press email: press@seattleultrasonics.com. Explore our press kit.

<p>For media inquiries, please contact us at our dedicated press email: <a href="mailto:press@seattleultrasonics.com">press@seattleultrasonics.com</a>.</p><p><a href="https://cdn.shopify.com/s/files/1/0575/5456/7264/files/Press_Kit.zip?v=1758142840" target="_blank" rel="noopener noreferrer">Explore our press kit.</a></p>

I'm a journalist or influencer and want to review the knife - who do I contact?

Seattle Ultrasonics is a startup based in Seattle, Washington, focused on bringing ultrasonic technology into everyday kitchen tools.

Seattle Ultrasonics is a startup based in Seattle, Washington, focused on bringing ultrasonic technology into everyday kitchen tools. Our mission is to help home cooks feel great about themselves in the kitchen.

What is Seattle Ultrasonics as a company?

No, we are an independent company. We&apos;re not a division of any larger appliance or knife manufacturer.

Is Seattle Ultrasonics related to any other knife brands or companies?

Seattle Ultrasonics

General / Other Questions

Technology

Is the knife dishwasher safe?

Is it waterproof?

Care and Maintenance

Purchasing

Shipping

Other

What does an ultrasonic knife do?

What generates the vibrations in the C-200?

Can you feel any vibration in the handle during use?

Does it make noise?

Will the sound bother dogs?

Does the C-200 knife use AI?

Does the C-200 have Bluetooth/WiFi connectivity?

Is an ultrasonic knife dangerous to use?

Where is the C-200 produced?

What kind of knife steel does the C-200 use?

How big is the C-200 knife?

How much does the C-200 weigh?

Does the blade get hot when cutting with ultrasonics?

Is the C-200 knife a full-tang knife?

How long does the battery last and what is the battery life per charge?

Is the battery removable?

How do I recharge the knife's battery?

Why wasn't a USB-C charging cable included?

Do ultrasonic knives require less sharpening than regular knives?

How do I sharpen or resharpen the C-200?

Is the knife dishwasher-safe?

Is the knife waterproof?

Why does the knife contain lead (per the warning label)?

Can I travel with the C-200 knife on an airplane?

C-200 Ultrasonic Knife

How does the Wireless Charging Tile work?

How many charges can the tile provide before it needs to be plugged in?

Does the Charging Tile need to stay plugged in?

Can I mount the Charging Tile to a wall?

Is the Charging Tile made of real wood?

Wireless Charging Tile

Where can I buy the C-200 knife (and the Charging Tile)?

Will you ship to my country?

What about import duties or VAT fees for international orders?

How can I cancel my order if I change my mind?

What is your return policy?

What should I do if I receive a damaged or defective product?

Do you offer a warranty on the knife and tile?

Ordering & Payment

Where does my order ship from?

Do you ship to P.O. boxes?

Do you ship internationally, and are there any countries you don't ship to?

Can I change my shipping address after placing an order?

Shipping & Delivery