Our products are sold exclusively through our official website: SeattleUltrasonics.com.

Where can I buy the C-200 knife (and the Charging Tile)?

We ship internationally to over 30 countries.

We ship internationally to over 30 countries. If no shipping method is available for your region at checkout but you still wish to place an order, please email us at  and we&apos;ll see if it&apos;s possible to arrange shipping for your purchase.

Will you ship to my country?

International orders are shipped Delivery Duty Paid (DDP).

International orders are shipped Delivery Duty Paid (DDP). Duties for your region are calculated automatically at checkout so you will not be responsible for additional fees to receive your delivery.

What about import duties or VAT fees for international orders?

If your order hasn't shipped out yet, you can cancel it for a full refund by logging into your account.

If your order hasn&apos;t shipped out yet, you can cancel it for a full refund by logging into your account. Once an order has been handed over to the shipping carrier, we may not be able to cancel it (in that case, you might need to go through a return process).

How can I cancel my order if I change my mind?

We want you to be completely happy with your purchase.

We want you to be completely happy with your purchase. If for any reason you&apos;re not satisfied, you can return your order within 30 days of receiving it for a refund. The item should be returned in its original condition and packaging. Simply contact our support team to initiate a return, and we&apos;ll provide instructions (in most cases, you&apos;ll ship it back to us, and upon receiving it we&apos;ll process a refund). Note that unless the return is due to a defect or our error, the customer is typically responsible for return shipping costs.

What is your return policy?

If your order arrives damaged, or if something isn't functioning right out of the box, please contact and we will make it right.

If your order arrives damaged, or if something isn&apos;t functioning right out of the box, please contact  and we will make it right. We may ask for a photo of the damage (for our shipping insurance claims) or photos/videos of the defective behavior in order to process your warranty claim. Your satisfaction and safety are our priority.

What should I do if I receive a damaged or defective product?

Yes. We stand behind our product with a one-year limited warranty. This warranty covers any defects in materials or workmanship under normal household use. If your Seattle Ultrasonics products have an issue within the first year, reach out to us and we will repair or replace it according to the warranty terms.

Do you offer a warranty on the knife and tile?

Seattle Ultrasonics

Ordering & Payment

Technology

Is the knife dishwasher safe?

Is it waterproof?

Care and Maintenance

Purchasing

Shipping

Other

What does an ultrasonic knife do?

What generates the vibrations in the C-200?

Can you feel any vibration in the handle during use?

Does it make noise?

Will the sound bother dogs?

Does the C-200 knife use AI?

Does the C-200 have Bluetooth/WiFi connectivity?

Is an ultrasonic knife dangerous to use?

Where is the C-200 produced?

What kind of knife steel does the C-200 use?

How big is the C-200 knife?

How much does the C-200 weigh?

Does the blade get hot when cutting with ultrasonics?

Is the C-200 knife a full-tang knife?

How long does the battery last and what is the battery life per charge?

Is the battery removable?

How do I recharge the knife's battery?

Why wasn't a USB-C charging cable included?

Do ultrasonic knives require less sharpening than regular knives?

How do I sharpen or resharpen the C-200?

Is the knife dishwasher-safe?

Is the knife waterproof?

Why does the knife contain lead (per the warning label)?

Can I travel with the C-200 knife on an airplane?

C-200 Ultrasonic Knife

How does the Wireless Charging Tile work?

How many charges can the tile provide before it needs to be plugged in?

Does the Charging Tile need to stay plugged in?

Can I mount the Charging Tile to a wall?

Is the Charging Tile made of real wood?

Wireless Charging Tile

Where does my order ship from?

Do you ship to P.O. boxes?

Do you ship internationally, and are there any countries you don't ship to?

Can I change my shipping address after placing an order?

Shipping & Delivery

How do I contact customer support or get help with my product?

I'm a journalist or influencer and want to review the knife - who do I contact?

What is Seattle Ultrasonics as a company?

Is Seattle Ultrasonics related to any other knife brands or companies?

General / Other Questions