Orders to the United States typically ship from Las Vegas, Nevada.

Orders to the United States typically ship from Las Vegas, Nevada. Orders to Canada and the rest of the world typically ship from Toronto, Ontario. This allows us to avoid incurring unnecessary United States import tariffs that we must then pass on to international customers.

Where does my order ship from?

For P.O. boxes: in most cases, no. Our preferred carriers cannot deliver to P.O. boxes, especially because the package contains a lithium-ion battery which has to be handled via certain shipping methods. We recommend providing a physical street address for delivery.

Do you ship to P.O. boxes?

We do ship internationally to most countries.

We do ship internationally to most countries. However, there may be a few exceptions due to either regulatory restrictions or shipping carrier limitations (for example, some countries have prohibitions on importing knives or electronics with batteries). If our checkout process does not allow your country, it likely means we&apos;re unable to ship there at this time. Feel free to contact us at  if you&apos;re unsure - we might be able to work out a special arrangement.

Do you ship internationally, and are there any countries you don't ship to?

If you need to change the address and the order hasn't shipped yet, contact us ASAP at help@seattleultrasonics.com.

If you need to change the address and the order hasn&apos;t shipped yet, contact us ASAP at help@seattleultrasonics.com. We can update the shipping information in our system, but please note that additional shipping fees may apply depending on the new delivery address. Note that we may be unable to change the destination for orders that have already shipped.

Can I change my shipping address after placing an order?

Seattle Ultrasonics

Shipping & Delivery

Technology

Is the knife dishwasher safe?

Is it waterproof?

Care and Maintenance

Purchasing

Shipping

Other

What does an ultrasonic knife do?

What generates the vibrations in the C-200?

Can you feel any vibration in the handle during use?

Does it make noise?

Will the sound bother dogs?

Does the C-200 knife use AI?

Does the C-200 have Bluetooth/WiFi connectivity?

Is an ultrasonic knife dangerous to use?

Where is the C-200 produced?

What kind of knife steel does the C-200 use?

How big is the C-200 knife?

How much does the C-200 weigh?

Does the blade get hot when cutting with ultrasonics?

Is the C-200 knife a full-tang knife?

How long does the battery last and what is the battery life per charge?

Is the battery removable?

How do I recharge the knife's battery?

Why wasn't a USB-C charging cable included?

Do ultrasonic knives require less sharpening than regular knives?

How do I sharpen or resharpen the C-200?

Is the knife dishwasher-safe?

Is the knife waterproof?

Why does the knife contain lead (per the warning label)?

Can I travel with the C-200 knife on an airplane?

C-200 Ultrasonic Knife

How does the Wireless Charging Tile work?

How many charges can the tile provide before it needs to be plugged in?

Does the Charging Tile need to stay plugged in?

Can I mount the Charging Tile to a wall?

Is the Charging Tile made of real wood?

Wireless Charging Tile

Where can I buy the C-200 knife (and the Charging Tile)?

Will you ship to my country?

What about import duties or VAT fees for international orders?

How can I cancel my order if I change my mind?

What is your return policy?

What should I do if I receive a damaged or defective product?

Do you offer a warranty on the knife and tile?

Ordering & Payment

How do I contact customer support or get help with my product?

I'm a journalist or influencer and want to review the knife - who do I contact?

What is Seattle Ultrasonics as a company?

Is Seattle Ultrasonics related to any other knife brands or companies?

General / Other Questions